We offer a 30 day return policy on eligible items that are new, in original condition unused/unopened and in its original packaging. Items can be returned within 30 days of receipt of shipment in most cases. If you have a return, you must Contact Us to request a Return Merchandise Authorization (RMA) number. Any return received without a RMA number will be refused.

• Item(s) must be new, in original condition unused/unopened and in its original packaging
• Return requests must be made within 30 days of receipt of shipment
• Original shipping fee is non-refundable
• Customer is responsible for return shipping
• Customer is responsible for all return shipping costs
• All returns are subject to a 15% restocking fee
• Up to a 50% restocking fee may be applied for items returned that are damaged, missing parts, not in original condition, or have obvious signs of use
• We reserve the right to refuse a return if the product shows obvious signs of use or is missing parts, accessories or paperwork

Incorrect Item Received / Missing Item /  Order Shortages

Customers who receive an incorrect item due to our error must contact us within 7 business days of merchandise being delivered. Once we have received the request, we will send you a return label and issue a RMA number. Upon receipt of the incorrect item, we will ship out the correct item or refund the purchase price. Shipments of correct item(s) will only be sent via standard ground service. Any order shortages or missing items must also be reported within 7 business days upon receipt of merchandise.

Damaged Item Received – Standard Ground Service

If an item was received damaged, you must contact us within 7 business days of the order delivery date. Please provide images of the damage as they will be needed before we can ship a replacement item or issue a refund. Please do not discard any packaging and merchandise. Damage merchandise may need to be picked up by our shipper before a replacement or refund is issued.

Damaged Package in Transit

You will receive your order tracking number(s) via email after your order has been shipped. The tracking number(s) provided will display your order transit status. If your shipment is damaged in transit, the tracking information will display this incident. Please contact us and we will get another shipment shipped out via standard ground service.

Lost / Missing Package

You will receive your order tracking number(s) via email after your order has been shipped. The tracking number(s) provided will display your order transit status. If your shipment is lost/missing, please notify us immediately. We will contact the shipping carrier to try and locate the package.

Defective Item or Missing Part

If an item was defective upon receipt or parts are missing, it is considered a warranty claim. Please see the warranty claim section below.

Warranty Claims

Swimmingpoolpartsonline.com does not warrant any product it sells. Warranty claims on items that are covered under a manufacturer’s warranty must be submitted to the manufacturer directly unless otherwise stated. Manufacturers of the products sold on Swimmingpoolpartsonline.com are responsible for all warranty issues. If an item was defective upon receipt, becomes defective or has missing parts, it is considered a warranty claim.

Undeliverable Package

You are responsible to provide your correct address and be available as required to sign for and/or pick up packages as needed (business address, hazmat, freight shipment, etc.). Signature service may be required at the sole discretion of the carrier. Packages returned as undeliverable will be considered a return and will follow by the conditions of this return policy.