SHIPPING POLICY

We offer FREE ECONOMY SHIPPING on all orders over $99 shipped to the 48 contiguous states. We offer the following shipping options depending on the products being ordered.

• Ground Shipping - Estimated Transit Time 1-5 Business Days*
• Free Economy Shipping - Estimated Transit Time 2-7 Business Days*
• USPS First Class Mail - Estimated Transit Time 3-7 Business Days*

Once an order has been placed it cannot be cancelled or changed. Orders are routed to our fulfillment warehouse immediately for shipping. This includes weekends and holidays. If you need to cancel your order, normal return procedures will apply.

*Transit time does not include weekends, holidays, pre-order items, back ordered items or items that have Shipping Lead Times that are noted on the product details page. We are not responsible for delays caused by acts of God or the package carrier. Please contact us before placing your order if you have any questions regarding transit times.

Most orders received by 1:00PM EST Monday - Friday will be shipped within 24-48 hours. Most orders placed after 1:00PM EST on Friday will be shipped on Monday/Tuesday of the following week. Orders placed on a holiday will be shipped on the following business day. Certain items may have extended processing times. Items with extended processing times will be displayed on the product details page. We do our best to keep our inventory updated. In the event that we cannot fulfill your order due to stock shortage, we will notify you by email.

We ship via multiple carriers such as UPS, FedEx and USPS. We reserves the right to use the best carrier for the delivery of your order. We ship from multiple shipping points, so transit time will vary depending on your order and destination.

Shipping Lead Times
Certain product(s) require additional shipping lead time before the product(s) ship. The additional shipping lead time will be displayed on the products detailed page. The additional shipping lead time should be added to the transit time to get your total estimated time from product leaving warehouse to you.

Alaska, Hawaii, Puerto Rico, US Territories, APO’s and International Shipping
We currently only ship to the lower 48 contiguous states.

Shipping Errors
We take order fulfillment accuracy very seriously.  However, mistakes do happen.  If the error is made on our part, we will send a return label to have the incorrect product returned and we will send out the correct product for you immediately, via ground service only.

RETURN POLICY

We offer a 30 day return policy on eligible* items that are new, in original condition unused/unopened and in its original packaging. Items can be returned within 30 days of receipt of shipment in most cases. If you have a return, you must Contact Us to request a Return Merchandise Authorization (RMA) number. Any return received without a RMA number will be refused.

NON-RETURNABLE ITEMS

• Heaters, Spa Packs, Controls, Circuit Boards, Electrical Parts
• Spa Pumps
• Special Order Items

Return Conditions

• Item(s) must be new, in original condition unused/unopened and in its original packaging
• Return requests must be made within 30 days of receipt of shipment
• Original shipping fee is non-refundable
• Customer is responsible for return shipping
• Customer is responsible for all return shipping costs
• All returns are subject to a 15% restocking fee
• Up to a 50% restocking fee may be applied for items returned that are damaged, missing parts, not in original condition, or have obvious signs of use
• We reserve the right to refuse a return if the product shows obvious signs of use or is missing parts, accessories or paperwork

Incorrect Item Received / Missing Item /  Order Shortages
Customers who receive an incorrect item due to our error must contact us within 7 business days of merchandise being delivered. Once we have received the request, we will send you a return label and issue a RMA number. Upon receipt of the incorrect item, we will ship out the correct item or refund the purchase price. Shipments of correct item(s) will only be sent via standard ground service. Any order shortages or missing items must also be reported within 7 business days upon receipt of merchandise.

Damaged Item Received – Standard Ground Service
If an item was received damaged, you must contact us within 7 business days of the order delivery date. Please provide images of the damage as they will be needed before we can ship a replacement item or issue a refund. Please do not discard any packaging and merchandise. Damage merchandise may need to be picked up by our shipper before a replacement or refund is issued.

Damaged Package in Transit
You will receive your order tracking number(s) via email after your order has been shipped. The tracking number(s) provided will display your order transit status. If your shipment is damaged in transit, the tracking information will display this incident. Please contact us and we will get another shipment shipped out via standard ground service.

Lost / Missing Package
You will receive your order tracking number(s) via email after your order has been shipped. The tracking number(s) provided will display your order transit status. If your shipment is lost/missing, please notify us immediately. We will contact the shipping carrier to try and locate the package.

Defective Item or Missing Part
If an item was defective upon receipt or parts are missing, it is considered a warranty claim. Please see the warranty claim section below.

Warranty Claims
Swimmingpoolpartsonline.com does not warrant any product it sells. Warranty claims on items that are covered under a manufacturer’s warranty must be submitted to the manufacturer directly unless otherwise stated. Manufacturers of the products sold on Swimmingpoolpartsonline.com are responsible for all warranty issues. If an item was defective upon receipt, becomes defective or has missing parts, it is considered a warranty claim.

Undeliverable Package
You are responsible to provide your correct address and be available as required to sign for and/or pick up packages as needed (business address, hazmat, freight shipment, etc.). Signature service may be required at the sole discretion of the carrier. Packages returned as undeliverable will be considered a return and will follow by the conditions of this return policy.